Refund and Returns Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

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Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return:

• Item must be unused, unopened, and in its original packaging
• Product seal must be intact
• Proof of purchase is required

For safety and hygiene reasons, we cannot accept returns on opened supplements.

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How to Initiate a Return

To request a return:

1. Email us at [email protected]
2. Include your order number and reason for return
3. Wait for return authorization instructions

Returns sent without prior authorization may not be accepted.

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Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection.
• If approved, your refund will be processed to the original payment method.
• Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

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Non-Refundable Items

The following items are non-refundable:

• Opened or used products
• Clearance or final sale items
• Gift cards
• Shipping fees (unless due to our error)

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Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

• Contact us within 7 days of delivery
• Provide photos and your order number

We will replace the item or issue a refund at no additional cost.

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Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.

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Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again
2. Contact your credit card company
3. Contact your bank

If the issue persists, email us at [email protected]